In this scenario, the Internet Session is installed and configured on a server in the DMZ for added security. Internet Proxy – Controls Internet Sessions initiated by a technician to support end users outside the corporate firewall.

Install the Central Server on a server in your network.

Central Server – Stores licensed users, sessions, Global Host Lists, and other shared information.

What are the components of the product?ĭameware consists of the following components and applications: The stand-alone version of Dameware doesn’t include the Central Server and does not support Internet Sessions with remote end users outside of your network. Dameware Remote Support centralized also enables you to initiate Internet Sessions to support remote end users outside your network. The centralized version of Dameware offers the Dameware Central Server, which you can use to manage Dameware licenses, Global Host Lists, and Dameware users. If an organization has Dameware Remote Support Centralized, components can be installed on one server, two servers, or three servers.

What types of sessions does Dameware support?ĭameware Remote Support and Mini Remote Control can be installed in centralized mode or as stand-alone applications.

What are the components of the product?.

In which modes Dameware can be deployed?.

Given the complexity of the solution, it’s certainly useful to focus on explaining a few key aspects of Dameware DRS that are the source of frequent questions.

Dameware ® Remote Support is a complete support software solution designed to simplify remote access and troubleshooting of end-user computers (desktops, laptops, and servers) running Windows ®, Linux ®, and Mac ® OS X ® operating systems.

Dameware remote support for mac